AVIS did a spectacular job installing our new heat and air conditioning. The installers were very professional and the clean-up they did after the work was done was wonderful. I would highly recommend them!
I am what you might say skeptical of anyone whom makes customer service promises, guarantees to deliver what was promised, and state they back up those guarantees. Ed and his company Avis Plumbing and Heating has exceeded my expectations, have delivered on everything they promised, and made me a believer in his company.
“Initially, my wife and I had decided to replace our AC/Heating system which was over 20 years old. We had contacted several companies in our area, all of which were highly rated on the Angie’s List, YP, and Yelp. However, we decided to use AVIS based on the many years the company had been in business and upon the initial inspection with Ed. Ed asked us what we were wanting in the our new system. He provided us with direct answers to all our questions. He was polite, professional, and courteous.
“My wife suffers from respiratory bronchitis and Ed was very sympathetic and genuinely concern. He laid out an economical and clean system unit and accessory (Aprilaire® and air scrubber) that we could afford. In addition, we found we could also have the insulation removed, sanitized, and replace with ecofriendly insulation all within our budget (wasn’t the case with other companies).
“Upon installation, lead technician Chris explained the ins and outs of our new system, was very friendly, and quite professional thru-out the installation process. Thank you Chris!
“I can go on and on about how happy my wife and I are about the service we received. My wife is breathing better and I’m getting a good night’s sleep.
“Many thanks to AVIS for living up to and delivering on your commitment to make a skeptic like me a believer in customer service once again!”
I just wanted to thank Kris for his professional customer service. It’s rare these days to find someone that truly believes in customer service and delivers. He answered all my questions and made me feel comfortable in my decision. I would surely use Avis again!
The technician that came to my home was Jonathan. He took his time to explain everything to me. He was patient with me and all my questions. He did exactly what he said he was going to do and in the time he said it would take. I would definitely call on him again if needed. Thank you for your great service!
Kris and Richard were very helpful with their inspection. They answered all my questions and explained what was needed. It’s rare to find service technicians where they take the time to explain. Thank you!
I just want to take the time and thank you for the work you did for us. You installed a brand new heating and air conditioner unit on our house this last January. The unit is very quiet and keeps our house the same temperature in all the rooms. We used to have problems with hot and cold spots all the time. This new thermostat is amazing and it talks – too funny! It’s so easy to just set the temp we want and our house is always comfortable. I must say though, the best part is the electric bill. I had no idea that it was going to be affected. Our bill was $100.00 less than last month. Our electric bill has NEVER been that low. Thank you! We couldn’t be happier!
I wanted to follow up with you regarding the service you ordered for us last Friday. Matt showed up on time and did a terrific job of programming the air quality circulation and explaining it to me. He also was kind enough to say he would personally walk me through the programming should I have questions at any time. I appreciate that very much. It’s the extra care your company employees provide that makes the difference, and Matt is exceptional. He took the time needed and also talked me into the air cleaning system. I forget what it’s called but it is supposed to help if we have allergies. Again, I appreciate you arranging for the service, and I appreciate Matt very much for his professionalism, his knowledge, and his quality service.
Please change our maintenance program from year-to-year to ongoing. Chris said it is cheaper for me because it will never go up in price. So lock us in now, and thanks!
Thanks to Bob and Chris I am now happy to have a new tankless water heater. No more running our of hot water! They were right, it saves on my gas bill and the rebate for the tax credit is $1500.00.
I have never seen so much work, and science, and testing go into a heating and air conditions installation. I’m looking forward to lower power bills and rebates of $2500.00.