I am what you might say skeptical of anyone whom makes customer service promises, guarantees to deliver what was promised, and state they back up those guarantees. Ed and his company Avis Plumbing and Heating has exceeded my expectations, have delivered on everything they promised, and made me a believer in his company.

“Initially, my wife and I had decided to replace our AC/Heating system which was over 20 years old. We had contacted several companies in our area, all of which were highly rated on the Angie’s List, YP, and Yelp. However, we decided to use AVIS based on the many years the company had been in business and upon the initial inspection with Ed. Ed asked us what we were wanting in the our new system. He provided us with direct answers to all our questions. He was polite, professional, and courteous.

“My wife suffers from respiratory bronchitis and Ed was very sympathetic and genuinely concern. He laid out an economical and clean system unit and accessory (Aprilaire® and air scrubber) that we could afford. In addition, we found we could also have the insulation removed, sanitized, and replace with ecofriendly insulation all within our budget (wasn’t the case with other companies).

“Upon installation, lead technician Chris explained the ins and outs of our new system, was very friendly, and quite professional thru-out the installation process. Thank you Chris!

“I can go on and on about how happy my wife and I are about the service we received. My wife is breathing better and I’m getting a good night’s sleep.

“Many thanks to AVIS for living up to and delivering on your commitment to make a skeptic like me a believer in customer service once again!”